Services

For over 20 years we have been supporting our Customers at every stage of Diasoft’s products implementation starting from pre-project consultancy and audit to our solutions deployment, integration, and ongoing post-implementation maintenance.

We treat every project individually with elaborate analysis of the business situation to provide a fully customized solution complying with your individual business needs. Our project methodology involves the following steps and services which can be rendered separately or in a tight interdependence:

  • IT Audit and Consultancy: we thoroughly analyze the Customer’s business needs and IT requirements to develop the most cost effective IT strategy and implementation plan;
  • Software testing: we help financial institutions detect and eliminate causes of low performance of the implemented software solutions and generate a plan for the further IT development;
  • FLEXTERA Implementation: deploying the required solution, we provide its necessary customization, integration with existing software, and testing. We also offer to our Customers a unique approach to legacy solution enhancement based on FLEXTERA System Platform;
  • Integration Services: all FLEXTERA solutions provide limitless opportunities for seamless integration with third-party products to complement to the deployed functionality, raise the IT efficiency, and capitalize on the investments made to the existing infrastructure;
  • Ongoing Maintenance: we provide our Customers with a wide range of post implementation services tailored to the individual business needs and ensuring the most cost effective approach to FLEXTERA maintenance and further development;
  • Training Services: our comprehensive training programs for our Customers and Partners’ experts ensure better efficiency of FLEXTERA operations and support. For our Customers’ convenience all the education programs can be ordered online, at the Customer’s premises, or at Diasoft’s offices.

 
Being a multi-project company and successfully fulfilling hundreds of large and medium scale projects per year, Diasoft has elaborated its project management approach taking full responsibility for end-to-end Customer maintenance and support.

We use project approach at every step of our collaboration with the Customer from the moment we start implementing Diasoft’s software products to the overall support of the deployed solution. This ensures that every stage of our projects is successfully realized both within budget and time schedule. At the same time it makes every service transparent for the Customer, raises its efficiency and provides the highest service quality and reasonable allocation of human and financial resources for higher Customer satisfaction.
 
To reach the highest level of services provided by our Partners, we arrange continuing education programs for our Partners’ staff including regular updates on the FLEXTERA development and strict certification processes.
 
Working with market leaders and providing them with agile award-winning technologies we are constantly working on raising the quality of our services. That is why we regularly monitor our Customers’ satisfaction level which has proven to be over the market average for all Diasoft’s projects. The highest  level of Diasoft’s management system is also successfully validated against CMMI standards.

End-to-end Integration

Diasoft has always developed its solutions applying the best global practices and the most advanced technological approaches. This is fully reflected in our modern Java-based FLEXTERA solution built on the SOA and Open Architecture principles. Together with FLEXTERA’s independence of hardware platforms, this allows us to offer our Customers limitless capabilities for its implementation, integration and further development.

Training Services

To ensure better operational efficiency and higher understanding of Diasoft’s solutions, we have established the Diasoft Corporate University providing a range of comprehensive training courses for our Customers and Partners’ staff.

Ongoing Maintenance

Diasoft leverages its 20-year experience in the information technologies and its deep understanding of the IT excellence importance for our Customers’ business to provide the highest quality of Customer support. To ensure the most convenient and cost-effective terms of servicing and the best use of the implemented solutions, we offer to our Customers a comprehensive range of support programs which can be flexibly adjusted to their individual business requirements.

IT Audit and Consultancy

A company’s business performance directly depends on the efficiency of its IT infrastructure and business processes. Basing on the best IT practices and our own expertise in the sphere of financial IT solutions we deliver to our Customers professional services in IT strategy development.

Implementation

We apply our 20-year experience in applications development together with the best global practices and advanced technologies to provide our Customers with the most comprehensive solutions which are capable to support their dynamic business development, reduce their applications TCO, and get rid of the drawbacks of rigid proprietary and legacy systems.

Legacy System Renovation

Besides the full scale deployment of FLEXTERA solutions to support our Customers’ businesses, Diasoft has developed a unique methodology for legacy system enhancement which offers the Customer all advantages of modern technologies without the need to reconstruct their business processes.